Shipping Policy

SHIPPING POLICY

Last Updated: September 23, 2026

Thank you for shopping with Zyno Global Brand LLC (“ZGB,” “we,” “our,” or “us”). We are committed to providing reliable, secure, and convenient shipping options for customers around the world.

ZGB ships worldwide, although shipping availability may vary by destination and by individual product. Our primary shipping destinations are the United States, United Kingdom, and European Union, while selected products may also be available for delivery to other international destinations.

Please review this Shipping Policy carefully before placing an order. By placing an order, you acknowledge and agree to the terms below.


1. WORLDWIDE SHIPPING

ZGB accepts orders from customers internationally. However, not every product is available for shipment to every country.

Shipping availability depends on factors including:

  • Product type and ingredients
  • Destination-country regulations
  • Customs and import restrictions
  • Courier availability
  • Product size or weight
  • Fulfillment location
  • Transportation restrictions
  • Local laws and regulatory requirements
  • Whether a particular product is permitted to enter the destination country

Our website may therefore display different shipping options depending on the customer’s delivery address and the products included in the order.

The availability of a country on our website does not necessarily mean that every ZGB product can legally or practically be shipped to that country.


2. PRIMARY SHIPPING DESTINATIONS

ZGB primarily ships products to customers in the following markets:

United States

We ship to eligible addresses throughout the United States, subject to product availability and applicable shipping restrictions.

Estimated shipping time: 2–7 business days after processing.

United Kingdom

We ship to eligible addresses throughout the United Kingdom, subject to product availability and applicable shipping restrictions.

Estimated shipping time: 2–7 business days after processing.

European Union

ZGB ships selected products to eligible addresses in European Union member countries.

The European Union countries currently include:

  1. Austria
  2. Belgium
  3. Bulgaria
  4. Croatia
  5. Cyprus
  6. Czechia (Czech Republic)
  7. Denmark
  8. Estonia
  9. Finland
  10. France
  11. Germany
  12. Greece
  13. Hungary
  14. Ireland
  15. Italy
  16. Latvia
  17. Lithuania
  18. Luxembourg
  19. Malta
  20. Netherlands
  21. Poland
  22. Portugal
  23. Romania
  24. Slovakia
  25. Slovenia
  26. Spain
  27. Sweden

Estimated shipping time: 2–10 business days after processing, depending on the destination country, fulfillment location, courier, customs requirements, and product purchased.

Shipping availability may differ between EU countries and between individual products.


3. INTERNATIONAL SHIPPING OUTSIDE OUR PRIMARY MARKETS

ZGB also supports international shipping to selected countries outside the United States, United Kingdom, and European Union.

These destinations may include, but are not limited to:

  • Canada
  • Australia
  • New Zealand
  • Mexico
  • Brazil
  • Argentina
  • Chile
  • Colombia
  • Peru
  • South Africa
  • Ghana
  • Kenya
  • Nigeria
  • Rwanda
  • Uganda
  • Tanzania
  • Egypt
  • Morocco
  • United Arab Emirates
  • Saudi Arabia
  • Qatar
  • Kuwait
  • Bahrain
  • Oman
  • Israel
  • India
  • Pakistan
  • Bangladesh
  • Singapore
  • Malaysia
  • Thailand
  • Indonesia
  • Philippines
  • Vietnam
  • South Korea
  • Japan
  • China
  • Hong Kong
  • Taiwan
  • Turkey
  • Switzerland
  • Norway
  • Iceland
  • Liechtenstein
  • Serbia
  • Albania
  • Montenegro
  • North Macedonia
  • Bosnia and Herzegovina
  • Kosovo
  • Moldova
  • Ukraine
  • Georgia
  • Armenia
  • Azerbaijan

This list is provided as a general reference and does not guarantee that every product is available for shipment to every listed destination.

International shipping availability may change at any time because of courier restrictions, customs regulations, product regulations, fulfillment requirements, or other circumstances outside our control.


4. PRODUCTS WITH INTERNATIONAL SHIPPING RESTRICTIONS

Some ZGB products may be available for purchase in the United States, United Kingdom, or European Union but may not be eligible for direct shipment to certain international countries.

For example, a product may be restricted because of:

  • Local cosmetic regulations
  • Ingredient restrictions
  • Import requirements
  • Customs restrictions
  • Transportation limitations
  • Courier policies
  • Product classification
  • Packaging requirements
  • Destination-country laws
  • Fulfillment-center restrictions

If a product cannot be shipped directly to your country through our standard checkout, this does not necessarily mean that ZGB cannot explore an alternative shipping arrangement.


5. REQUESTING SHIPPING TO A COUNTRY NOT CURRENTLY AVAILABLE AT CHECKOUT

If you are located in a country where a particular ZGB product cannot currently be shipped through our standard checkout, you may contact us to ask whether an alternative shipping arrangement is possible.

You may contact us through:

  • Our website contact form; or
  • info@zynoglobalbrand.com

When contacting us, please provide:

  • Your full name
  • Your country
  • Your city
  • The product(s) you would like to purchase
  • The quantity you would like to order
  • Any other information that may help us determine whether shipping can be arranged

Our team may review your request and determine whether an alternative fulfillment or shipping method is available.

Where an alternative arrangement is possible, we may contact you through WhatsApp or another appropriate communication method to coordinate the shipment and provide additional instructions.

The availability of an alternative shipping arrangement is not guaranteed.


6. ADDITIONAL FEES FOR SPECIAL INTERNATIONAL SHIPPING

Customers requesting shipment to a destination that is not currently supported through our standard checkout, or requesting a product that is not normally available for shipment to their country, may be required to pay additional shipping, handling, customs, fulfillment, courier, or processing fees.

These additional charges may be necessary because special arrangements may require:

  • A different courier
  • A different fulfillment center
  • Special transportation
  • Additional handling
  • Customs documentation
  • Special packaging
  • International forwarding
  • Additional insurance
  • Import or export processing

Before proceeding with a special shipping arrangement, we will communicate the applicable additional charges to the customer where reasonably possible.

The customer will be responsible for approving and paying applicable additional charges before the special shipment is processed.

Worldwide shipping does not mean that every product can be shipped to every country at the standard shipping rate.


7. ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders are normally processed Monday through Friday, excluding:

  • Weekends
  • Public holidays
  • Fulfillment-center holidays
  • Unexpected operational closures

The order-processing period is separate from the shipping and transit period.

For example, if an order takes two business days to process and the selected shipping method takes five business days in transit, the total delivery period may be approximately seven business days.


8. ESTIMATED SHIPPING TIMES

Shipping times begin after the order has been processed and handed over to the applicable carrier or fulfillment provider.

Our general estimated delivery windows are:

Destination

Estimated Delivery Time After Processing

United States

2–7 business days

United Kingdom

2–7 business days

European Union

2–10 business days

Canada

2–14 business days

Other International Destinations

2–14 business days

These are estimated delivery windows, not guaranteed delivery dates.

Actual delivery times may be shorter or longer depending on the destination and circumstances affecting the shipment.


9. INTERNATIONAL DELIVERY TIMES

For international destinations outside our primary U.S., UK, and EU markets, delivery may generally take approximately 2–14 business days after processing.

Some international shipments may require additional time because of:

  • Customs clearance
  • Import inspections
  • Local courier processing
  • Destination-country regulations
  • Public holidays
  • Weather
  • Transportation disruptions
  • Remote-area delivery
  • Incorrect or incomplete address information
  • Customs documentation
  • Import duties or tax processing

Customers should therefore allow additional time when ordering internationally.


10. SHIPPING FEES

Shipping fees are calculated based on factors that may include:

  • Delivery destination
  • Product weight
  • Package dimensions
  • Number of products
  • Shipping method
  • Fulfillment location
  • Courier
  • Special shipping requirements

The applicable shipping cost will generally be displayed at checkout before the order is completed.

Shipping charges may differ for international destinations.

ZGB may occasionally offer free-shipping promotions. Where applicable, the terms and eligibility requirements of the promotion will be displayed on our website or promotional materials.

Free shipping promotions may not apply to special international shipping arrangements.


11. CUSTOMS, IMPORT TAXES, VAT AND OTHER GOVERNMENT CHARGES

For international orders, the customer may be responsible for charges imposed by the destination country.

These may include:

  • Customs duties
  • Import taxes
  • VAT
  • GST
  • Brokerage fees
  • Customs processing fees
  • Import clearance fees
  • Local delivery charges
  • Other government or carrier-imposed charges

These charges are generally not included in the product purchase price or standard shipping fee, unless expressly stated otherwise at checkout or in the applicable promotion.

ZGB does not control the amount of customs duties, taxes, or other government charges imposed by a destination country.

Customers are responsible for understanding the import requirements applicable to their country before placing an international order.


12. CUSTOMS CLEARANCE

International packages may be inspected or held by customs authorities.

ZGB cannot control:

  • How long customs takes to process a package
  • Whether customs opens or inspects a package
  • Whether customs requests additional documentation
  • Whether a product is subject to local import restrictions
  • Whether additional taxes or duties are assessed

If customs requires information from the customer, the customer may be responsible for providing that information promptly.

Failure to provide requested information may result in additional delays, return of the package, abandonment, or other consequences imposed by the carrier or customs authority.


13. CUSTOMS REFUSALS AND RETURNED INTERNATIONAL PACKAGES

If a package is refused, abandoned, returned, or destroyed because the customer:

  • Refuses to pay applicable customs charges
  • Fails to provide required documentation
  • Provides incorrect information
  • Fails to respond to customs or courier requests
  • Purchases a product that cannot legally be imported into the destination country

additional shipping, return, handling, customs, or disposal fees may apply.

ZGB may deduct applicable costs from any refund where permitted by law and the applicable refund policy.

Customers are encouraged to confirm local import requirements before ordering products internationally.


14. ORDER TRACKING

Once your order has been shipped, you will generally receive a shipping confirmation containing a tracking number, where tracking is available.

Tracking information may take some time to become active after the package has been handed to the carrier.

Tracking updates may also temporarily stop while a package is:

  • Moving between facilities
  • Under customs review
  • Awaiting a local carrier scan
  • Being transferred between international carriers

A lack of an immediate tracking update does not necessarily mean that a package has been lost.


15. INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for providing accurate shipping information at checkout.

Please carefully verify:

  • Full name
  • Street address
  • Apartment or unit number
  • City
  • State/province/region
  • Postal code
  • Country
  • Phone number, where requested

ZGB is not responsible for delays, failed delivery, additional shipping costs, return fees, or lost packages resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

If you realize that you entered an incorrect address, contact us as soon as possible at:

info@zynoglobalbrand.com

We will attempt to assist, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.


16. CHANGING A SHIPPING ADDRESS AFTER ORDERING

Address-change requests should be submitted as soon as possible.

If the order has not yet been processed, we may be able to update the shipping information.

Once an order has been processed or shipped, we may be unable to change the destination.

Any additional fees charged by a carrier for rerouting, forwarding, address correction, or redelivery may be the responsibility of the customer.


17. DELAYED DELIVERIES

ZGB works with third-party carriers and fulfillment providers. Although we make reasonable efforts to meet estimated delivery times, delivery delays can occur.

Delays may result from:

  • Customs
  • Severe weather
  • Natural disasters
  • Public holidays
  • Carrier delays
  • Transportation disruptions
  • High shipping volumes
  • Incorrect addresses
  • Customs inspections
  • Government restrictions
  • Labor disruptions
  • International transportation delays
  • Other circumstances outside ZGB’s reasonable control

Estimated delivery times are therefore not guaranteed.


18. LOST PACKAGES

If your package appears to be lost in transit, please contact us as soon as reasonably possible.

You may be asked to provide:

  • Order number
  • Full name
  • Shipping address
  • Tracking number
  • Relevant tracking information
  • Any communication received from the carrier

ZGB may contact the carrier or fulfillment provider to investigate the shipment.

Carrier investigations can take time, and we ask customers to cooperate with reasonable requests for information.


19. DAMAGED PACKAGES

If your package arrives visibly damaged, please document the condition of the package before disposing of the packaging.

Where possible, take clear photographs showing:

  • The outer packaging
  • Shipping label
  • Damage to the package
  • Damaged product
  • Internal packaging
  • Any leakage or breakage

Customers should contact us within 7 days of delivery when reporting a damaged shipment.

Send the relevant information through our contact form or to:

info@zynoglobalbrand.com

We will review the situation and determine the appropriate next steps based on the circumstances and applicable policies.


20. DELIVERY CONFIRMATION

A carrier’s delivery scan or delivery confirmation may be used as evidence that an order was delivered.

If tracking shows that a package was delivered but you cannot locate it, please first check:

  • Your mailbox
  • Building reception
  • Security desk
  • Package room
  • Household members
  • Neighbors
  • A safe location specified by the carrier

You may also contact the carrier directly using the tracking information provided.

If the package remains missing, contact ZGB so that we can determine whether further assistance is available.


21. SPLIT SHIPMENTS

Orders containing multiple products may occasionally be divided into multiple shipments.

This may happen because:

  • Products are stored at different fulfillment locations
  • Products have different processing requirements
  • Certain products require separate packaging
  • A product becomes available at a different time
  • The most efficient shipping method requires multiple packages

If your order is split, you may receive separate tracking information.

You will not necessarily receive all products in the same package or on the same day.


22. MULTIPLE FULFILLMENT LOCATIONS

ZGB works with fulfillment and shipping partners that may operate from different locations.

Depending on the product and destination, your order may be fulfilled from a location in the United States, United Kingdom, European Union, or another applicable fulfillment region.

The fulfillment location may affect:

  • Processing time
  • Shipping cost
  • Delivery time
  • Customs requirements
  • Available shipping methods


23. PRODUCT-SPECIFIC SHIPPING RESTRICTIONS

Certain skincare, beauty, cosmetic, liquid, or other products may have destination-specific shipping restrictions.

A product may therefore be available for purchase in one country but unavailable for shipment to another country.

If a product is not available for shipment to your country through our normal checkout, please contact us before placing an order if you would like us to investigate whether another shipping option is possible.

Contact:

info@zynoglobalbrand.com


24. SHIPPING TO REMOTE AREAS

Deliveries to remote, rural, offshore, island, or otherwise difficult-to-reach locations may require additional time or fees.

Where a carrier applies a remote-area surcharge or additional delivery charge, the customer may be responsible for the applicable fee.


25. PUBLIC HOLIDAYS AND PEAK PERIODS

Orders placed during major holidays, product launches, promotional events, sales campaigns, or periods of unusually high order volume may require additional processing or delivery time.

Examples may include:

  • Black Friday
  • Cyber Monday
  • Christmas
  • New Year
  • Major product launches
  • Promotional campaigns
  • National holidays
  • Carrier holidays

We will make reasonable efforts to process orders as quickly as possible during these periods.


26. SHIPPING RESTRICTIONS AND OUR RIGHT TO CANCEL

ZGB reserves the right to cancel or decline an order where:

  • The destination is not serviceable
  • The selected product cannot legally be shipped to the destination
  • A carrier cannot transport the product
  • Customs restrictions prevent shipment
  • The required shipping cost cannot reasonably be determined
  • The customer refuses required additional shipping charges
  • The destination presents an unreasonable fulfillment or regulatory restriction
  • The order contains information that prevents successful delivery

Where an order is cancelled before fulfillment, any eligible refund will be handled according to our applicable refund policy and applicable law.


27. CUSTOMER RESPONSIBILITY FOR INTERNATIONAL ORDERS

By placing an international order, the customer acknowledges that they are responsible for complying with applicable laws and requirements governing the importation of products into their country.

Customers should understand that purchasing a product online does not guarantee that their country’s customs authorities will permit the product to enter the country.

The customer is responsible for checking applicable local requirements where necessary.


28. SHIPPING AVAILABILITY MAY CHANGE

Our international shipping coverage may change from time to time.

A country that is currently available may temporarily become unavailable because of:

  • Courier changes
  • Customs restrictions
  • Regulatory changes
  • Product restrictions
  • Fulfillment changes
  • International transportation conditions
  • Service interruptions
  • Other operational circumstances

Similarly, additional destinations may become available as ZGB expands its international fulfillment capabilities.


29. CONTACTING US ABOUT INTERNATIONAL SHIPPING

If you are located outside our primary shipping markets and would like to know whether a particular product can be shipped to you, please contact us before placing your order whenever possible.

You may use our website contact form or email:

info@zynoglobalbrand.com

Please include your country and the product you are interested in purchasing.

If an alternative shipping arrangement is possible, our team may contact you through WhatsApp to coordinate the available option.

Please note that special shipping arrangements may involve additional costs, and the order will not be processed under the special arrangement until the applicable requirements and charges have been confirmed.


30. DELIVERY ESTIMATES ARE NOT GUARANTEES

All delivery times stated in this Shipping Policy are estimates.

The estimated delivery period begins after order processing and does not necessarily include:

  • Customs clearance
  • Import processing
  • Carrier investigation
  • Address correction
  • Special shipping arrangements
  • Unexpected transportation delays

ZGB does not guarantee a specific delivery date unless a separate written shipping commitment expressly states otherwise.


31. CONTACT INFORMATION

For questions about orders, shipping availability, international delivery, tracking, damaged packages, or special shipping requests, please contact us through our website contact form or:

Email: info@zynoglobalbrand.com

We will review your request and provide assistance based on the information available to us.


32. POLICY UPDATES

Zyno Global Brand LLC may update this Shipping Policy from time to time to reflect changes in:

  • Shipping partners
  • Fulfillment locations
  • International destinations
  • Customs requirements
  • Product restrictions
  • Delivery services
  • Business operations
  • Applicable laws and regulations

The updated version will be posted on our website with a revised “Last Updated” date.


33. CUSTOMER ACKNOWLEDGMENT

By placing an order with Zyno Global Brand LLC, you acknowledge that:

☐ You have provided an accurate shipping address.

☐ You understand that order processing and delivery are separate stages.

☐ You understand that delivery times are estimates and are not guaranteed.

☐ You understand that shipping availability may vary by product and destination.

☐ You understand that ZGB ships worldwide but that not every product is available for shipment to every country.

☐ You understand that international orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other destination-country charges.

☐ You understand that special international shipping arrangements may require additional fees.

☐ You understand that customs authorities may delay, inspect, restrict, or refuse an international shipment.

☐ You understand that incorrect or incomplete shipping information may result in delays or additional costs.

☐ You understand that certain products may be subject to destination-specific shipping restrictions.

☐ You agree to cooperate with reasonable requests concerning customs, carriers, delivery, or shipment investigations.

By completing your purchase, you confirm that you have reviewed and accepted this Shipping Policy.